Unused items that are not the correct size can be exchanged within 7 days of purchase. Buyer is responsible for all shipping fees.
Items purchased online may be returned within 7 days of purchase. All sales made at an event are final! Items for return must be unused. Refunds will be given in a check format regardless of payment form. All return shipping fees must be paid by the buyer. There will be no exchanges or returns given for custom items.
We guarantee the hardware and seal for 14 days after purchase. Items that fail due to hardware or seal may be returned for a replacement item. These failures include: buckles unable to clasp or malfunctioning clips. Items that have been cut, chewed or otherwise damaged are not eligible for return. Because we do not manufacture the hardware ourselves we cannot unconditionally guarantee the pieces beyond this.
Items that were used inappropriately and have flaws after are NOT eligible for return or exchange this includes but is not limited to; flaws in the fabric after being drug on the ground, items chewed when left with the pet unattended, items used for tie out, items washed with a bleach or harsh detergent, etc.
If for any reason a piece of your product is broken, lose or not functioning, quit use.
To receive a return/exchange:
To be eligible item(s) MUST be in new condition. Any evidence of use and the return/exchange will be void.
Fill out the form on the returns page, including the date and place of purchase. Photos of damage must accompany initial contact for replacement. These items must be sent directly back to us for full consideration of warranty eligibility. Requests for returns/exchanges and warranty replacements will only be answered through the exchange/return form. If you are eligible for a return/exchange a Paypal invoice and instructions will be sent to the e-mail provided for shipping information and fees. Buyer is responsible for all shipping fees.
If for any reason the item in question has been purposely tampered with this policy is null and void. This is to be determined via pictures and is the sole discretion of Leashes by Liz. Leashes by Liz retains the right to refuse return/exchange for any of the reasons listed above.